Shipping policy

Best Life Certified Products

SECTION 1

Best Life Certified Products offers their Private Label Drop Shipping (PLDS) business model
with no inventory purchases, and automated order fulfillment.
That said, it is key to describe exactly what our integration and PLDS fulfil
lment services include:

There are
2 lead times to consider for every order:
Fulfillment and transit times
At Best Life Certified Products, the fulfillment process includes the following:
importing orders from an integrated online store, packaging, and leaving a package ready
for carrier pickup. Best Life Certified Products has a maximum lead time of
2 business days to achieve the above. This means that if an order is received by
Best Life on Monday, it will be ready forpickup by Wednesday at the latest. If an order is received by Best Lifes on a Friday, it will be ready for pickup by
Tuesday of the following week at the latest, and so forth. Under exceptional circumstances, such as but not limited to: unexpected order fulfillment volume surge, shortage of fulfillment staff members, software or technical issues,
and/or connection issues for your online store,
this lead time could be extended with or without previous and formal notice.
In addition to the 2 business days for fulfillment, you need to consider the
*estimated transit times for the order to bedelivered by the carrier to your customer. Best Life Certified Products is not a shipping carrier, and thus we rely on the carriers below
for our shipping operations on behalf of your online store:
-
USPS Domestic (US):
estimated of3-7 business days.
-
UPS Domestic (US):
estimated of3-5 business days.
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GlobalPost (International):estimated of10-14 business days.
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UPS Worldwide (International): estimated of 10-14 business days.
*This is an estimation provided by the carriers, and thus it is not a guarantee. Therefore, the transit times may be shorter or longer based on several logistical factors such as weather, work force shortage or strikes, order volume surge due to
holidays, etc.
Best Life Certified Products
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Shipping, Credit & Return Policy
www.mybestlife.click

Below, you will find estimated lead times (Fulfillment + Transit) that you should have on your online store (checkout pages and shipping policy). This is to help ensure you know what to expect at the time of purchase:

USPS Domestic (US):
5-9 business days
approx.

UPS Domestic (US):
5-7 business days approx.

GlobalPost (International):
12-16 business days approx.

UPS Worldwide (International): estimated of 12-16 business days.
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Shipping, Credit & Return Policy

SECTION 2
Fulfillment
Center Operation Hours
Our US based Fulfillment Center is located at:
1615 Lakes Pkwy, Suite C, Lawrenceville, GA 30043 USA
Best Life Certified Products fulfills orders Monday-Friday, between 8am to 2pm, with the exception of the following US Federal holidays:
a. New Year’s Day.
b. Independence Day.
c. Labor Day.
d. Thanksgiving Day.
e. Christmas Day.
The fulfillment cut-off time is 2 pm EST for allorders with less than 20 units. Orders will be processed within 2 business days. Under exceptional circumstances, this lead time could be extended with or without previous and formal notice. Delivery
done by the carriers to your customer’s addresses occurs Monday-Saturday via USPS, UPS, Global Post, and UPS Worldwide.
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Shipping, Credit & Return Policy

SECTION 3
Where does Best Life ship to?
We ship domestically (USA) as well as internationally.
.
Best Life Certified Products is not financially responsible or liable for any past, current or new policies, taxes and/or duties that countries may apply
for international orders
.
Special conditions:
As of June 2022, Best Life Certified Products has been made aware of the following requirements for shipping to the
following countries:
a. Brazil-Requires a Tax ID number from the Supplement Brand for all international shipments including PLDS orders, sample orders, bulk orders and custom formula orders.
b. DHL Express: All orders need to have the customer’s email and phone number
in order to properly notify of shipments.

Shipping, Credit & Return Policy

SECTION 4
What shipping carriers does Rocktomic Labs use?
Domestic orders (USA) are shipped via UPS Ground, USPS First Class, or USPS Priority. International orders ship via Global Post or UPS Worldwide.

Shipping, Credit & Return Policy

SECTION 5
What are the current carrier shipping rates?
a. Best Life Certified Products does not charge a flat shipping rate for shipping. Instead, we charge you what your choice of carrier currently charges.
b. The shipping rates are based on weight, dimension, and location. In the transportation industry, a standard concept known as dimensional weight (see Tab 1 below for further information) is practiced.

Best Life Certified Products is not responsible, nor controls shipping rates as again, they are set and updated by the carriers. These rates are subject to change at any time with or without prior formal notice.
d. Responsibility for payment of international duties & taxes: Typically, duties and taxes are determined by the type of goods that are shipped and the value of the goods. Duties and taxes are levied by Customs in the destination country. Each country has its own customs laws and the duties for different types of goods and values are set locally. Best Life Certified Products does not take responsibility for paying these fees. These are the responsibility of the receiver and/or business owner and terms and conditions thereof should be disclosed on your online store.
Tab
1
Dimensional weight, also known as volumetric weight, is a pricing strategy which uses an estimated weight that is calculated from the length, width, and height of a package. It establishes a minimum charge for the cubic space a package
occupies on a truck. The shipping fee is based upon the dimensional weight or the actual weight, whichever
is greater.
To help you understand how this works below you find an example: Using dimensional weight calculations, a freight
carrier will charge for lightweight (low density) packages as if they had a greater weight (the weight of the package at the minimum accepted density). For example, a box of supplement shipped internationally which weighs 10 pounds and
measures 12x12x12 inches would be charged as if it weighed 13 pounds: (12 x 12 x 12)/139 = 12.43 pounds which is
then rounded up to 13 pounds for shi pping cost purposes. Please be mindful that shipping cost, terms and conditions, and transit time is set by the carrier(s) and thus are subject to change at any time with or without notice and are not the responsibility of Rocktomic Labs. Best Choice Certified Products reviews rates regularly with each carrier and collaborates closely with them to ensure you, the online store owner, can maximize the benefits of lower shipping rates.
Best Life will charge your credit card either before or after the product has been fulfilled and shipped, based on
the internal billing processes that apply to each account. Best Life has an automated order fulfillment and billing process for every order that comes into our system. For the most part, the billing of every order occurs the day after an order is fulfilled, however, there are a few exceptions
where our B illin g Department will require orders to be fully billed prior to fulfillment.
Some of these exceptions are:
-
Your credit card on file has failed payment for a minimum of 5 orders.
-
You have detected fraudulent activity in your online store, and thus you need to send instructions to our Billing
Department prior to billing.
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A large order is placed in your online store by you or one of your customers (10 units per SKU minimum), which
would require billing prior to fulfilling.
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Other exceptions established at the discretion of Best Life Certified Products, which will be promptly and properly
communicated to you.

SECTION 6

How to track an order that has been shipped?
a. Once Best Life receives an order from our online store, as part of our fulfillment process, we create and print the
shipping label to start the order preparation.
b. Once this shipping label is created and printed, the end user (your customer), will receive an automated email listing the order and tracking information. This is an automated process.
c. For all shipping methods, once the order ships, the tracking number will update automatically through the carrier's website and not through Best Life Certified Products.
d. Best Life is not a carrier and does not control nor oversees the tracking of packages.
e. We will do all that we can to send all purchased items in the same package, limiting the number of tracking numbers
associated with any given order.
f. If the items of the orders do not fit into our largest single box, up to 20x12x12, Best Life will split the order for
shipment.
g. When shipping internationally, customs can delay packages by up to 6 weeks. This does not happen often, but it can
happen. Best Life has no control and absorbs no logistical or financial responsibility in such situations. Best Life takes no responsibility for the taxes and/or fees due at import.
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Shipping, Credit & Return Policy

SECTION 7

Shipping, Credit & Return Policy

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What happens if there are multiple items in an order and 1 or more items are on
backorder (out of stock)? Best Life is part of a robust supply chain, and therefore you and us depend on raw ingredient sourcing from diverse countries, transfer of these raws, blending and manufacturing lead times, 3rd party testing processes and delivery to our Fulfilment Center. Naturally, when one of the steps in the supply chain fails, this generates a backorder status of any given SKU at any time.
Best Life and its business model, which is fulfilling products on demand, does a technical
analysis of supply and demand month to month, to ensure that we have a full available stock of SKUs for your business, but when a step before the supply chain fails, we have no option but to mark products as out of stock.

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What happens if an item in a bundle
SKU
is on backorder?
Same as above.
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What happens if my shipment is taking too long to arrive?
Tracking numbers may not always update their status immediately after an order has been picked up by the
carrier, therefore, please be patient and wait out the estimated fulfillment and transit timesindicated in Section
1, A, before contacting our Fulfillment Department for assistance.
*Please note, the fulfillment and shipping industry is no stranger to order issues, as millions of parcels are being
managedevery day. Therefore, do not expect that 100% of your orders will have 100% accuracy with transit
times.